FAQs

Where can I purchase Milemont products?

All Milemont products can be purchased from Amazon and directly from our website.

What should I do with my old mattress?

At Milemont we recommend either taking your mattress to a recycling facility, alternatively many bedding retail stores assist with the disposal of old mattresses. Did you know up to 75% of your mattress can be recycled, that's astounding. Ask about this type of service with your retailer or visit ByeByeMattress.com for depot locations near you.

Do you offer the removal of my old mattress?

At this present time, Milemont doesn't offer a mattress removal service. We recommend using byebyematress.com to recycle or upcycle your old mattress.

What’s the life expectancy of a Milemont Mattress?

The Milemont mattress is under warranty for 20 years. Nevertheless, it is recommended and even standard, to replace your mattress every 7-10 years.

How do I clean my Milemont Mattress or Pillow?

To clean your mattress, we suggest vacuuming and repeat as needed. It's important that you also air the product out as much as possible.

Liquids and chemicals applied directly to the mattress can cause premature breakdown of the foam and damage the product.

To protect your mattress from stains and spills, we recommend using a mattress protector. This will also help with the overall health and lifespan of your mattress. If it is just the mattress or pillow cover affected, then remove the cover and wash thoroughly. Our mattress and pillow covers are suitable to be cleaned in a washing machine on a cold wash. Do not tumble dry!

How can I purchase replacement parts for my Milemont product?

Each of our products have different warranty periods, after the warranty period, if you want to replace parts, we will still send them free of charge providing the original receipt and proof of sale. Within 1 year we will fix and replace any defects. Contact us through customer service email and provide your order number.

How long is order history kept?

Order history is kept for up to 7 years on our website.

What do you do to secure my data?
All customer data and practices are compliant with the governmental policy set forth by The United States Government.

How do I check the status of my order?

After your order has been placed your order will be processed and shipped. You will firstly receive order confirmation, then shortly afterward within 48 hours a tracking number with FedEx or UPS Ground.

What shipping couriers does Milemont use?

Milemont uses FedEx and UPS Ground.

Do you ship internationally?

At present, we only ship within the United States. In the future, we are looking to expand to further markets.

Are there any shipping delays due to COVID-19?

We work directly with FedEx and UPS Ground. Both logistics companies are leaders within the shipping world and henceforth why we cooperate directly with just these shipping companies. Due to COVID-19, there have been some delays, if so we will immediately notify any affected customers.

What method of payment is accepted for online orders?

We accept the below payment methods:

• Visa
• Mastercard
• American Express
• PayPal

How do I get a copy of my online receipt?

Your order confirmation is proof of receipt. If this becomes misplaced, please contact us for a replacement.

Do you offer wholesales, and what is the minimum purchase quantity?

We can provide wholesale, there is no minimum purchase amount. Please contact us for further information.

How do I cancel an order?

Please contact us within 48 hours of the order to cancel the order, if the order has been shipped, we will contact the logistics company to intercept the package, if the interception fails, we require the customer to return the goods and bear 5% of the return fee.

I entered the wrong address what shall I do?

Please contact our customer service team and one of our customer specialists will help you get your shipping address changed.

How can I get free delivery?

We offer Free shipping within the U.S., for products weighing less than 30KG

When will my order arrive?

Under normal circumstances, we ship within 48 hours, and orders arrive within 3-7 days, but due to the ongoing COVID-19 and the storage situation in the United States, there may be delays in logistics.

What is your product warranty?

Our products are covered by a variety of warranties based upon the actual product.

For our sleep products; our mattresses are covered for 20 years, mattress toppers 10 years, and pillows also with the 10-year promise. For furniture such as sofas and chairs, we offer a 2-year warranty. For further products, the warranty period is displayed within each product description.

How do I start a warranty claim?

Please contact our team at info@milemont.com and provide your order receipt and issue. We will swiftly get back to you about the replacement or repair.

My product has a problem, how do I claim a refund or a new replacement?

Please firstly contact our team by emailing, info@milemont.com 

Our team will respond swiftly and resolve the issue by sending, a replacement or issuing a full refund, provided the problem is due to manufacturing.

What is your return policy?

You can return the goods for free within 7 days, after 7 days, due to quality problems we can also replace them free of charge, non-quality issues require the customer to bear 30%-50% of the cost.

If you are unsatisfied with your product order please contact us immediately at info@milemont.com. We offer a 30-day return policy for all products providing proof of receipt in that 30 days. For damage or to repair based on the lifetime warranty please contact us to organize sending the product back to us for repair or replacement.

What happens if I don't have my order receipt?

Not to worry, in your confirmation and shipping email is your order number. This order number suffices as a receipt of purchase. If you have deleted these above emails as long as you provide us with the original buyer's name we can offer a replacement, return or refund.

When will the refund appear in my bank account?

Refunds generally appear within 3-5 business days. The timeframe is dependent on the issuing institution not on Milemont

Where are the products manufactured?

Our products are manufactured in The United States of America and China. We have multiple factories, and we fulfill all orders from our East and West Coast Fulfilment centers.

If you have any further questions or queries, please don’t hesitate to contact us further.